I was back on the road as soon as possibly and I made it to my destination on time. Thanks guys! You are the best!
Tires are not something to go cheap on. You should never drive on questionable tires. Tire failure can be a life threatening thing. Pepboys probably didn't want to band-aid the college student's tires for fear of getting sued should something fail. A tire costs $100. Your life is worth far more.
Please don't bring your audi here. I have been here for 2 1/2hrs for an oil change and they don't even know where the drain plug is or where there oil filter is. This service is horrible.
Was on my way to Trussville for Christmas and stopped inn Tuscaloosa to eat with my brother in law. Unfortunately somewhere on our way from Mississippi something hit my radiator and left a little pin sized hole leaking coolant. Called several shops in town and was told no one would be able to work on my car that day including this pep boys. Luckily my brother in law called this same pep boys and was told they could see him right away. When I arrived three of the employees were sitting in the lobby watching tv and no other customers were there. So why was I told they wouldn't be able to see my car that day over the phone? 3 stars because the work was actually done and by that night I was on my way. It did take 5 hours and I was totally price gouged but I was stuck... had to be done and they knew it. I don't live in Tuscaloosa but if I did I would never go back here by choice.
Oh, and one last comment. My car is a 1983 Delorean. Needless to say, I am a little picky about things such as tire pressure, torque specs, and of course driving my vehicle. I went over all of my requirements with them and they were extremely professional about meeting my needs.
I lost my receipt and needed it to get my tires balanced at another Pep Boys. I live in Louisiana and am obviously very far from location. I called the store up and the person I spoke with was very helpful in getting me a copy of the original receipt. I just wanted to add to my review that the people here are super nice and very professional. Thanks again.
Yesterday I was making a long drive from Livingston, Louisiana to Nashville. In Livingston, Alabama I had a tire failure, so I pulled over, installed my full size spare and drove to the nearest service station to check tire pressures and make a few phone calls.
Hopefully I will never have another tire failure on the road but I would never hesitate to stop at this shop if anything like this were to happen again near Tuscaloosa.
Upon calling Pep Boys on McFarland I found they had the exact tires I needed and that they could schedule an appointment for me in one hour. I arrived a few minutes late and they immediately took me in and started to inspect my vehicle.
Instead, they went above and beyond by making an emergency run to get the tires I needed. They could have lied and installed the damaged tires as well, but they didn't do that. They went above and beyond.
I took my truck in to replace a driver's side mirror, and one cracked cover for the lower front light. When I picked up my truck, they had installed a new mirror that was far from a perfect match. They also forgot to replace the cracked lens (I watched them literally write down this item when I took it in.) They were honest about pricing, and took $20 off, but to be honest, their lack of attention to detail scares me. I would not take my truck here for anything serious.
Before installing the new tires, they found quality issues with two of the new tires which was possibly due to poor storage. One of their guys quickly hopped in a truck and made a 44 mile drive to another store to pickup the necessary tires. I would have expected them or any other store to just apologize and say they could have the tires the next day.
Edit on 9-25-2017
Those negative reviews just don't make sense. Let me tell my story.
I came in for a tire replacement. I had to wait an hour and a half, and then I found out they had changed my oil--not the tire. Cue another hour of waiting.
Pep Boys Auto Service Tire is a US Car Repair based in Tuscaloosa, Alabama. Pep Boys Auto Service Tire is located at 3025 McFarland Blvd E, Tuscaloosa, AL 35405, USA.
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