Doctors are thorough, easy to talk with, and care! My children and I have been going here for 25 years!
The practice is completely unprofessional. The office staff is rude. On Thursday, August 3rd, I called into this practice to schedule a new patient appointment for my spouse. Immediately, when phoning in, I asked for a new patient appointment. I did not have a preference in doctor, so she transferred me to a scheduler. The scheduler answered, and I informed her that I would like to make a new patient appointment. Immediately, she states that I had to come in. At that point, I informed her that I was just told by the previous person that I could make an appointment. She asks me who told me that, I did not know as the previous caller failed to identify herself, and I did not ask for a name. Once she asked around, someone finally owned it the transferred called, and immediately stated that she did not tell me that I could make an appointment. From there, Brenda (as she did identify herself) comes back to the phone and begins to apologize, and I say thank you, but I will find another practice as that individual in background is rude and unprofessional. After ending the call, I opted to call back and obtain the individual's name in the background. I immediately asked for Brenda, and when she came to the line, I asked her for the individual's name. She refused, but did place her on the call. This young lady was uncivil. She called me a liar (saying that she did not inform me that I could make an appointment). She began to debate with me on the specifics of our called, and refused to provide me with her name twice when asked. I asked to be placed back on the line with Brenda, and at that time she ended the call or placed me on hold without any notice that she was doing so. After waiting for 5 minutes, I ended the hold, and called back. At that time, I was told that the administrator was in a meeting, and then transferred to someone else who asked for my name and number, and nature of my need for an administrator and/or office manager. After explaining, I learned that this individual sat next to the uncivil office staff, and she began to reiterate the situation back to me as they hoped I would agree it happened. After asking her to please have someone in a managerial role to call me back. She told me that they wouldn't call me back, and that I was not wanted as a patient.
As a responsible citizen of the state of Alabama and city of Tuscaloosa, the lack of professionalism by this 'family practice' is alarming. It should not be supported or truthfully exist within the community. I will do everything within my power to make sure this practice lack of is known, and fully investigated. If I was treated this way today, as an interested patient, I can only imagine how current patients and/or interested patients are treated by this uncivil staff. I cannot attest to the professionalism of management or the physicians, but I truly hope this is not a representation of what happens at this practice. I would never go here! However, I will stop by on Monday to see the Office Manager as this interaction must be known.
Crooks
West Alabama Family Practice is a US Doctor based in Tuscaloosa, Alabama. West Alabama Family Practice is located at 100 Rice Mine Rd Loop # 206, Tuscaloosa, AL 35406, USA.
Please contact with West Alabama Family Practice using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find West Alabama Family Practice opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Doctor in Tuscaloosa