Called for pickup and said food would be ready in 15 minutes. We arrived 25 minutes later and food was not ready. We ended up waiting another 20 minutes in the restaurant. Management seemed to care less we waited 30 minutes later than expected for a sandwich and chips. Hope this isn't a common problem for other customers....
Lettuce in my salad was awful. Lot of white lettuce stumps. Otherwise, Good salad. Service was great.
When we arrived at the counter, we were informed that they are out of Spuds. A little bit unsatisfactory, but understandable nonetheless. Once we got to the counter we experienced a mix of customer experience levels, seemingly at two extremes. Some workers were very courteous, but the employee named Lucas who was running the register was incredibly rude to the members of our party. As in, rude to the point of ignoring questions and barely speaking to verify orders. He also lectured a member of our group that we should call in advance since we were a large group despite the fact that we had in fact called in advance, notifying both an employee and a manager. Having worked in customer service, I understand that everyone has an off day, but the negative and disgruntled attitude of Lucas was very alarming, to say the least.
Why must the carrot cake be so G-O-O-D? Good thing I'm on the West coast and was only visiting. But when I go to T-town again I will visit here
Great place to go for lunch and dinner. Offers a great variety. Nice and clean.
Mcalister S Deli is a US Restaurant based in Tuscaloosa, Alabama. Mcalister S Deli is located at 101 15th St, Tuscaloosa, AL 35401, USA.
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