I had the most 2 pleasant workers to wait on me this morning that I had to do a review. Thank you so much Taj and Ray for being so professional and Courteous to me as a walk in customer and I will be doing business here again. I truly Thank you both and your kindness is appreciated!!!!
I've used this place for many years...good folks & you can rent a U-Haul! LOL
They discovered my bumper was only for stepping up on and it wasn't attached nor strong enough to pull a sm. camper much less one of any size. They helped me with wire the braking system and did a great job and were very friendly and helpful. They helped me find the best rate to go out of state and back. I will be using them again on Easter weekend as well.
I posted two stars only because of positive experiences with other U-Haul locations but this one at Tuscaloosa was quite negative. We booked and paid ahead online for a simple hitch (no wiring). Because we were driving an hour to this location, we called the day before and asked how long the installation would take. Having been told only 30 minutes, we took only the one car and planned to wait. When we got there, the order was wrong, the installer not there and were told it would be 3 hours before the installation could be done We cancelled and asked for a refund but were told the charge had not been put on our card (it had and it will take 3-5 business days to be credited back). When I tried to voice my complaint through customer service I got cut off after nearly 20 minutes of telling my story (I think they just hung up because they didn't want to be bothered). Try #2 went better and I was told the manager would call me. It's been 3 business days, no call. We'll find a better option.
Reserved a truck 1 month ahead of time, got there at scheduled pick up time and no truck was available. Said they would call when they had one. 5 hours went by no call. Finally had to go in and get another truck, which I have to return tomorrow. I had a reservation for a truck for 5 days. Now I have to find a place to unload all of my stuff and keep it dry and safe for 5 days because they ruined my reservation. So frustrating, manager was of no help and kept telling me "there's nothing I can do". Will NEVER be using uhaul again. Horrible customer service.
U Haul Moving Storage At Skyland Blvd is a US Moving Company based in Tuscaloosa, Alabama. U Haul Moving Storage At Skyland Blvd is located at 124 Skyland Blvd E, Tuscaloosa, AL 35405, USA.
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